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UX Writing Samples
I started at Bank of America as a Sr. UX Content Strategist contractor. I was hired and soon promoted to UX Editorial Design Manager. I managed a team of full-time employees and contractors as well as oversaw content development for Online Banking and the Bank of America Mobile app redesign. My main projects were Apple Pay, Accounts Overview, Travel Notice, Help & Support content and cross-promotions for Merrill Edge.
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